1. How do I obtain an User Name and Password?
2. How do I check the status of an order?
3. What does my order status mean?
4. How do I add or change a Ship To address?
5. What if I entered the wrong zip code or address information?
6. In searching for a particular title, an error message is received. What should I do next?
7. What methods of payment does EBSCO Information Services accept?
8. Are multiple orders allowed? Is there a maximum number?
9. How do I track my package?
10. Can I change or add to my order after I have submitted it for processing?
11. How soon should I receive my order and how much does shipping cost?
12. How do I return an item?
13. Does EBSCO Information Services process back orders?
14. How can I tell if my order will go on backorder?
15. What are the discounts for your titles based on?
16. Can a promotional coupon be used more than once?
17. How many promotional coupons can be used on an order?
18. Does my promotional coupon cover shipping charges?
19. My promotional coupon code is listed as invalid, what should I do?

If you are a current EBSCO Information Services customer, please contact your Regional Office . If you are not an EBSCO Information Services customer, please contact EBSCO Information Services Customer Service.

You can also click on the access code request link on the login page or send email to customercare@ebsco.com.

Click Your Account on the EBSCO Information Services toolbar. The 'Your Account' page displays. Click the 'View the status of all your orders' link. The Order Status page displays, showing the status of all of your orders. For more specific information on an order, you can click the order number (it is a link) to display the 'Order Detail Information' page, providing your order information, and also the status of the order.

NEW - order is new and has not been sent for processing
PROCESSING - order is processing
SHIPPED - order has been shipped
COMPLETE - order is complete
CANCELED - order has been canceled

The 'Shipping Address' page allows you to change, add or select the shipping address. This page displays during the ordering process, after you have chosen our secure server.

To change the shipping address, click the Edit Shipping Information link. The 'Edit Shipping Address' page displays, allowing you to edit the Ship To address.

To add a shipping address, click the Add New Shipping Address link. The 'Add Shipping Address' page displays, allowing you to add a shipping address.

If you have multiple shipping addresses on file, you can select an address. To select a shipping address, click the down arrow in the 'Select a shipping address' drop-down list box and click an address from the list.

If your order has been processed and you entered the wrong zip code, your order will be automatically cancelled. If you entered the wrong address, subscription delivery will be attempted. In both instances, a customer service representative will contact you by email within 24 hours of the order cancellation with instructions to resubmit your order. All cities and zip codes submitted are approved through the United States Postal Service (USPS) database for verification.

EBSCO Information Services suggests that you empty your cache/temporary Internet files and verify that your browser is accepting cookies. If you continue to have problems, click Feedback in the More Information bar to display the 'Feedback' page, or send a message to customercare@ebsco.com detailing the error message that you are receiving.

Depending on your account options, EBSCO Information Services  accepts various methods of payment. For more detailed information please email EISFeedback@ebsco.com.

Yes. Multiple orders are allowed. There is no maximum number for multiple orders. However, EBSCO Information Services  may, at your company's request, restrict order quantities and/or amounts.

To track your order package, click Your Account on the EBSCO Information Services  toolbar. The 'Your Account' page displays. Click the 'View the status of all your orders' link. The Order Status page displays, showing the status of all of your orders. Click the order number (it is a link) to display the 'Order Detail Information' page, providing your order information, the carrier and the status of the order. To request your tracking number, click the For Service Questions in the More Information bar or send an email to customercare@ebsco.com.

No. Once you have submitted your order, you cannot change or add any items to it. Any changes or additions must be done before you submit your order.

Once you've placed an order, it takes 1 to 2 weeks for your subscription to be received and scheduled by the publisher. Your subscription is then added to the publisher's next production cycle and shipped via standard mail. For example, if your monthly subscription was ordered and received by the publisher in November, and the December issue has already shipped, your order may be added to the January mailing. The number of times the magazine publishes each year will determine when your first issue arrives. For example, the first issue of a weekly magazine should arrive within 4 to 6 weeks of your order. The first issue of a monthly magazine should arrive within 6 to 10 weeks. If you have not received your subscription within the expected time frame, please contact customer service. Rest assured, your subscription starts when you receive your first unit--not when you place your order. If you subscribed for 12 issues, you will receive all 12.

EBSCO Information Services Return Policy states that non-bulk items should be returned within 30 days of receipt. Return unwanted items within 30 days in the original packaging to the following address:

EBSCO Information Services
5724 Highway 280 East
Birmingham, AL 35242

Return the original (or copy) of the packing slip that includes the order number and account information for proper credit.

Yes. EBSCO Information Servicesdoes process back orders.

When a title is selected, one of the following messages displays in red:

Usually ships within 24 hours = Most likely in stock

Usually ships within 2-3 days = Low or out of stock and is on order with publisher

Usually ships within 4-6 weeks = Item is not carried in stock and will be ordered with publisher

If a title is placed on backorder the item will be held up to 30 days. If the item does not become available within this time frame it will be canceled from your order.

Discounts up to 40% are offered on book titles through EBSCO Information Services. Discounts will vary based on the title you are interested in. EBSCO Information Services does not have a set discount for all titles. If a discount is offered, it will be noted on the Title Details page.

No. If the full amount of the coupon is not redeemed at the time of use the remaining balance will be lost.

Only one coupon can be used per order.

No. Coupons only cover the cost of the items ordered. You will be billed for shipping charges and any remaining balance the coupon does not cover.

Check the expiration date on your coupon. If the coupon has expired it is no longer redeemable.
All coupon codes are alpha numeric with all capital letters. Please check to make sure you have entered your coupon code correctly.
If you need further assistance using your coupon please call EBSCO Information Services at (877) 327-2622 or (205) 980-4045. Or you may send an e-mail to customercare@ebsco.com.